Estate Agent Case Study

The Brief

Our client provides property management services for tenants and landlords alike. They provide a very personal service focusing on creating a suitable environment for every tenant, leading to high occupancy rates.

Our brief was to create a website to market and showcase their services. The Website had to handle new inquiries and client records and keep confidential records to ensure the business met professional standards.

The Website

The website provided the critical elements for the two demographics: tenant sales and management and landlords looking for an agency to manage their properties.

With a strong focus on mobile solutions, the website utilised client portals to provide easy application processing and live account information whilst lowering the client's time requirement.

Landlords typically require more analytical information, such as occupancy rates, rental arrears, maintenance costs and development progress reports.

By providing them with a direct portal, the client could offer this information without lengthy phone calls and the need to create accounts.

Graphic Design

During the build, our client used our unlimited graphic design service to create custom stationary and info sheets to use in conjunction with their marketing and service development.

Summary

By creating a complete workflow from initial enquiries through the sales funnel to property management, the client has saved hundreds of hours of management time each month.

Prospective clients can see and manage their property online transparently, thereby developing trust in the client.

Landlords can also access the critical information they need to manage their properties when they need to, even out of office hours.

By developing a unified platform, the client can process and manage more clients. At the same time, they ensure their team processes every agreement according to the industry's best practices and legal requirements.

Our client provides property management services for individual tenants and landlords. They provide a very personal service and focus on creating a suitable environment for every tenant, leading to high occupancy rates.